furious

o had the strangest thing at work the other day, it had mostly been a good day i was very chipper ( lots of yes what can i do for you my love etc, i talk like this when i am in a good sharing mood)

then about half an hour before the end of my shift, i had to deal with a customer, who wanted to use a discount card, now the one she had given was one that had been discontinued so i told her that the powers that be had send word out that we had to take the card and keep it but we'd give her the discount this last time and that she had to contact head office. - this has been done because our system had changed so the old discount cards don't work any more but anyway.

she snatched the card form my hand and said " you can't take it if i don't give it to you."


for some reason, seeing as i'd been in a good mood all day and not stressed and irritable.
i became furious. i literally couldn't speak because of this and i started shaking.
i then stuttered and stood there, al the while thinking she's a customer you can't shout at her. so i managed out a very mild " you don't have to be so RUDE!"
then blah blah blah she denied it etc i took my leave and then this womans daughter who was standing there the whole time , said sorry she didn't mean to be rude, which made me feel slightly better as it wasn't all in my head

but i got scared at how quickly i went from fine to speechless fury!
and that my dear is just strange.